Terms and Conditions

1.Definitions

In these Terms and Conditions:

2.The Service

2.1 What Pulsar Provides

Pulsar provides an AI-powered e-commerce analytics dashboard that:

• Unifies data from connected third-party platforms into a single interface
• Generates AI-powered insights and recommendations using Claude AI (Anthropic)
• Provides revenue reporting, ad spend tracking, SEO monitoring, and competitor intelligence
• Optionally collects first-party attribution data via a JavaScript pixel installed on your storefront
• Provides agency white-label dashboard functionality on applicable plans

2.2 Service Availability

We aim to provide 99.5% uptime but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible. We are not liable for downtime caused by third-party infrastructure providers, integration platform outages, or circumstances beyond our reasonable control.

2.3 AI-Generated Insights

Insights, recommendations, and forecasts generated by Pulsar's AI layer are provided for informational purposes only. They do not constitute financial, legal, or professional advice. You are solely responsible for any business decisions made based on information provided by Pulsar. Past performance data does not guarantee future results.

3.Account Registration and Access

• You must provide accurate, complete, and current information when registering
• You are responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately of any unauthorised access to your account at luke@getjuicy.co.uk
• Each account may only be used by the number of team members permitted under your plan
• You may not share login credentials between multiple individuals except through Pulsar's official multi-seat functionality
• We reserve the right to suspend or terminate accounts that violate these Terms

4.Subscriptions and Billing

4.1 Plans and Pricing

Pulsar is offered on the following subscription tiers, billed monthly:

4.2 Payment

All payments are processed by Stripe. By subscribing you authorise us to charge your payment method on a recurring monthly basis. All prices are exclusive of VAT where applicable. VAT will be added at the prevailing rate for UK customers.

4.3 Free Trial

Where a free trial is offered, no charge will be made until the trial period ends. You may cancel before the trial ends to avoid any charge. We reserve the right to modify or discontinue free trial offers at any time.

4.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at luke@getjuicy.co.uk. Cancellation takes effect at the end of the current billing period. We do not offer pro-rata refunds for partial months except at our discretion.

4.5 Price Changes

We reserve the right to change our pricing. We will provide at least 30 days' written notice of any price increase. Your continued use of Pulsar after the effective date of a price change constitutes acceptance of the new pricing.

4.6 Failed Payments

If a payment fails, we will attempt to retry the charge. If payment remains outstanding after 7 days, we reserve the right to suspend access to your account until payment is received.

5.Your Data and Integrations

5.1 Your Ownership

You retain full ownership of all data you bring into Pulsar — including your Integration Data and Pixel Data. We claim no ownership over your business data.

5.2 Licence to Us

By using Pulsar, you grant us a limited, non-exclusive licence to access, process, and display your data solely for the purpose of providing the Service to you. We do not use your data to train AI models, sell to third parties, or share with other customers.

5.3 Integration Authorisation

By connecting third-party platforms to Pulsar, you confirm that you are authorised to grant us access to those accounts and that doing so does not violate the terms of service of those platforms. You are responsible for maintaining valid authorisations for all connected integrations.

5.4 Attribution Pixel

The Pulsar attribution pixel, when installed on your storefront, collects anonymous visitor data on your behalf. You are responsible for:

• Ensuring your storefront privacy policy discloses the use of analytics tracking
• Obtaining any consents required under applicable law (including UK GDPR and PECR)
• Ensuring the pixel installation complies with the terms of service of your e-commerce platform

5.5 Data on Cancellation

Upon cancellation, your data will be retained for 90 days during which you may request an export. After 90 days, all your data will be permanently deleted from our systems. Pixel event data may be exported in CSV format upon request.

6.Acceptable Use

You agree not to use Pulsar to:

• Violate any applicable law, regulation, or third-party rights
• Reverse engineer, decompile, or attempt to extract source code from the Service
• Attempt to gain unauthorised access to any part of the Service or its infrastructure
• Introduce malicious code, viruses, or any disruptive technology
• Use the Service to monitor, scrape, or collect data about individuals without their consent
• Resell or sublicense access to the Service except through our official Agency plans
• Use automated scripts to access the Service in ways that unreasonably burden our infrastructure
• Use the Service in connection with any unlawful, fraudulent, or harmful activity

7.Intellectual Property

7.1 Pulsar IP

All intellectual property in the Pulsar platform — including software, design, AI models, algorithms, trademarks, and brand assets — is owned by GetJuicy Ltd or our licensors. Nothing in these Terms grants you any right to use our intellectual property except as expressly permitted to use the Service.

7.2 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without any obligation to you.

8.Confidentiality

Each party agrees to keep the other's confidential information — including pricing, technical architecture, customer data, and business strategies — strictly confidential and not to disclose it to any third party without prior written consent. This obligation survives termination of these Terms.

9.Warranties and Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including:

• That the Service will be uninterrupted, error-free, or completely secure
• That data retrieved from third-party integrations will be accurate or complete
• That AI-generated insights will be accurate, complete, or suitable for any particular business purpose
• That the Service will meet your specific requirements

10.Limitation of Liability

To the maximum extent permitted by English law:

• Our total aggregate liability to you for any claims arising from or related to the Service shall not exceed the total fees paid by you to Pulsar in the 12 months preceding the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of profits, loss of business, or loss of data
• We shall not be liable for any losses arising from your reliance on AI-generated insights or recommendations
• We shall not be liable for losses caused by third-party platform outages, API changes, or data inaccuracies

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

11.Indemnification

You agree to indemnify, defend, and hold harmless GetJuicy Ltd and its officers, directors, and employees from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Service in violation of these Terms
• Your violation of any third party's rights, including intellectual property rights
• Your failure to obtain required consents for pixel data collection
• Any data you submit to Pulsar that infringes third-party rights or violates applicable law

12.Termination

12.1 Termination by You

You may terminate your subscription at any time by cancelling through your account settings. Termination takes effect at the end of the current billing period.

12.2 Termination by Us

We may suspend or terminate your account immediately and without notice if:

• You materially breach these Terms and fail to remedy the breach within 7 days of notice
• You engage in fraudulent, abusive, or illegal activity
• Continued provision of the Service would expose us to legal liability
• You fail to pay amounts due after reasonable notice

12.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. We will retain your data for 90 days as described in Section 5.5. Provisions that by their nature should survive termination (including confidentiality, intellectual property, limitation of liability, and governing law) shall survive.

13.Agency and White-Label Terms

Customers on Agency plans may provide dashboard access to their clients subject to the following:

• You remain solely responsible for your clients' use of the Service and their compliance with these Terms
• You must ensure each client account is used only for that client's own data
• White-label branding may be applied to reports and exports on Agency Pro plans only
• You may not represent to clients that you have built or own the underlying analytics platform
• Client accounts cannot be transferred to Pulsar's direct subscription without our prior agreement

14.Changes to the Service and These Terms

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice of significant changes. We may update these Terms from time to time — the current version will always be available at pulsardash.com. Material changes will be notified by email at least 14 days in advance. Continued use of the Service after changes become effective constitutes acceptance.

15.Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating formal proceedings, we encourage you to contact us at luke@getjuicy.co.uk to seek resolution. We will endeavour to resolve disputes promptly and fairly.

16.General

17.Contact